Refund Policy
Last Updated: October 6, 2025 (Version v2025-10-06)
At Daniel Vision School, we are committed to your satisfaction. This Refund Policy explains the conditions under which you may request a refund for purchased courses.
Quick Summary
- 14-Day Refund Window: Request a refund within 14 days of purchase
- Progress Limit: Must have completed less than 30% of the course
- Processing Time: 7-10 business days after approval
- Contact: Email support@dvs-education.com
1. Refund Eligibility
1.1 Standard Refund Conditions
You are eligible for a full refund if ALL of the following conditions are met:
- Time Limit: Request submitted within 14 calendar days of purchase
- Progress Limit: You have completed less than 30% of the course content (based on lessons watched, quizzes taken, and assignments submitted)
- No Downloads: You have not downloaded any downloadable resources (PDFs, templates, bonus materials)
- No Certificate: You have not requested or received a course completion certificate
1.2 Quality Issues
If you experience technical issues that prevent you from accessing the course, you may be eligible for a refund regardless of progress, provided:
- The issue is reported within 14 days of discovery
- You have attempted to resolve the issue with our support team
- The issue cannot be resolved within 5 business days
Examples: Video playback errors, missing content, incompatible file formats. Note: Slow internet connection or personal device issues do not qualify.
1.3 Duplicate Purchases
If you accidentally purchase the same course twice, contact us within 14 days for a full refund of the duplicate purchase.
2. Non-Refundable Cases
⚠️ No Refunds Will Be Issued For:
- Late Requests: Requests made after 14 days from purchase date
- Excessive Progress: Course completion of 30% or more
- Downloaded Materials: Any downloadable resources have been accessed
- Live Sessions: Live webinars, workshops, or coaching sessions that have already occurred
- Certificates Issued: Course completion certificates have been generated
- Bundle Courses: Individual courses within a discounted bundle (unless the entire bundle is refunded)
- Promotional Codes: Courses purchased with promotional codes or during special sales (unless quality issues are proven)
- Repeat Offenders: Users who have abused the refund policy in the past
- Changed Mind: "I changed my mind" after completing significant portions of the course
3. How to Request a Refund
Step 1: Submit Request
Send an email to support@dvs-education.com with the following information:
- Subject: Refund Request - [Course Name]
- Order ID: Found in your purchase confirmation email
- Purchase Date: Date of transaction
- Reason for Refund: Brief explanation (required)
- Account Email: Email used to register your account
Step 2: Review Process
Our team will review your request within 2-3 business days and verify:
- Eligibility based on our refund policy
- Course progress and activity logs
- Any technical issues reported
Step 3: Approval & Processing
If approved, your refund will be processed within 7-10 business days to your original payment method:
- Credit/Debit Card (Stripe): 5-7 business days
- PayPal: Immediate to PayPal balance, 3-5 days to bank account
Note: Bank processing times may vary by institution.
4. Refund Fees and Deductions
4.1 Transaction Fees
Payment gateway fees (Stripe: 2.9% + $0.30, PayPal: 2.9% + $0.30) incurred during the original transaction are non-refundable and will be deducted from your refund amount.
Example: If you paid $100 for a course, transaction fees of $3.20 were charged. Your refund will be $96.80.
4.2 Currency Exchange
For international transactions, refunds are processed in the original currency. Currency conversion rates are determined at the time of refund and may differ from the purchase rate. Any exchange rate differences are borne by the customer.
4.3 Taxes
Taxes paid at the time of purchase will be refunded according to applicable tax laws in your jurisdiction. Please consult your local tax authority for details.
5. Partial Refunds
In exceptional cases, we may offer partial refunds at our discretion. This typically applies when:
- You have completed between 30-50% of the course content
- Technical issues prevented full course access for an extended period
- Course content was significantly updated, making your completed work obsolete
Partial refund amounts are determined on a case-by-case basis and are final once agreed upon.
6. Refund Abuse Prevention
⚠️ Abuse of this Policy Will Result In:
- Account Suspension: Repeated refund requests may lead to account termination
- Refund Denial: Users with a history of excessive refunds (3+ in 12 months) will be flagged
- Blacklist: Fraudulent refund attempts will result in permanent ban
- Legal Action: Course content piracy or reselling will be prosecuted
We track refund patterns to identify abuse. Examples of abuse include:
- Completing most of a course, then requesting a refund ("course raiding")
- Downloading all materials before requesting a refund
- Requesting refunds for multiple courses in a short period
- Creating multiple accounts to exploit the 14-day policy
7. Special Circumstances
7.1 Medical or Emergency Situations
If you cannot complete a course due to a medical emergency or unforeseen life event, contact us with documentation. We may offer:
- Extended access to the course (freeze account)
- Course transfer to another user (one-time only)
- Refund consideration on a case-by-case basis
7.2 Course Discontinuation
If we discontinue a course you purchased, you will be offered:
- Full refund of the purchase price
- OR equivalent course credit for another course of equal or lesser value
- OR lifetime access to archived course materials (if available)
We will provide at least 30 days' notice before discontinuing any paid course.
8. Chargebacks and Disputes
⚠️ Important: Contact Us Before Filing a Chargeback
If you file a chargeback with your credit card company or PayPal without first contacting us, we will:
- Immediately suspend your account and revoke course access
- Contest the chargeback with transaction evidence
- Report fraudulent chargebacks to payment processors
- Blacklist your account from future purchases
Please reach out to us first. Most issues can be resolved quickly through our support team without the need for chargebacks, which cost us significant fees.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Purchases made before policy changes are governed by the policy in effect at the time of purchase.
Your Rights: If you disagree with policy changes, you may request a refund under the previous policy terms within 7 days of the change notification.
10. Contact Information
For refund requests, questions, or concerns, please contact us:
Acknowledgment
By making a purchase on Daniel Vision School, you acknowledge that you have read, understood, and agree to this Refund Policy. Disagreement with these terms should be communicated before completing your purchase.